Refund Policy
VIBEzones Refund Policy
Order Cancellation
Cancellation Period
You can request to cancel your order in the 30 days following the date of placing the order.
Order Processing
We process and ship orders within 7 days after receipt.
Important : Please ensure that your information (address, contact details, etc.) is correct when placing your order so that we can serve you quickly.
Cancellation Policy
If you request cancellation before the order is shipped and if you are within the 30-day period, the order can be cancelled free of charge.
Return Policy — 30 Days
You have 30 days from the date of receipt of your order to request a return or refund.
Our Commitment
Your satisfaction is our top priority. That's why we offer:
✅ 30-day refund (Satisfaction guaranteed)
✅ 2-year warranty (manufacturing defects)
Return Conditions
Items Accepted for Return
Products undamaged and in good condition
All accessories included (cables, chargers, etc.)
Original packaging intact
Price tags still attached (not detached)
Products unworn or minimally used
Non-Returnable Items
❌ Free products
❌ Gift cards
❌ Bulk orders (with no proven quality defects)
❌ Sale or promotional items
❌ Items not meeting the above conditions
Return Shipping Costs
VIBEzones Covers the Costs:
✅ Product defective or damaged upon receipt (failure of our responsibility)
✅ Wrong item received (Our mistake)
✅ Return with prepaid label (for full refund approved)
The Buyer Covers the Costs:
Returns for refund without quality defects
Items returned outside the 30-day period
Returns of items taken outside the country of delivery
International returns
Returns outside the official process
Note : Specific shipping costs depend on the courier company you choose.
Return Process
Step 1: Prepare your Return
Make sure the product meets the return conditions (see above)
Gather all the accessories and the original packaging
Keep your proof of purchase (order number or invoice)
Step 2: Contact our Customer Service
📧 Email: support@vibezones.com
Provide your order number
Explain the reason for the return
Provide photos or videos if it's a defect.
Step 3: Receive the Shipping Address and Label
We will send you the return instructions.
For approved returns, you will receive a prepaid shipping label (if applicable)
Our return address will be provided according to your country of delivery.
Step 4: Return the Product
Pack the product securely
Use the shipping label provided (or your own shipping label if applicable)
Keep a proof of tracking (tracking number)
Step 5: Inspection and Reimbursement
Once received, we inspect the product (3-5 business days).
If approved, you will receive a refund confirmation
The refund will be processed within the 7-14 business days after approval
The money will appear in your account according to your bank/credit card company (1-2 additional weeks).
Full Refund — 30 Days (Satisfaction Guaranteed)
Terms
Product undamaged And in good condition
All accessories included
Original packaging intact
Return requested within the 30 days after purchase
Refund
100% of the purchase price refunded (excluding initial shipping costs)
The buyer covers the return shipping costs (except in the case of a fault on our part).
Return Refusal
Returns may be refused if:
The product does not meet the return conditions.
The 30-day period has expired
The item is damaged or shows signs of excessive use.
Important : Refund requests expire 30 days after the purchase date . After this period, returns without quality defects can no longer be processed.
Damage or Defective Items Upon Receipt
Immediate Action Required
If you receive an item damaged, defective or incorrect :
Contact us immediately (within 48 hours of receipt)
Provide clear photos of the defect/damage
Include your order number
Resolution
VIBEzones covers 100% of shipping costs
Priority processing (24-48 hours)
Refunds — Processing Times and Tracking
Processing Time
- After approval: 7-14 business days before the money leaves VIBEzones
- Bank processing: 1-2 additional weeks (depends on your bank)
- Estimated total: 2-3 weeks after approval
Reimbursement Tracking
You will receive a approval notification by email
If you have not received your refund after 20 business days , contact us:
📧 support@vibezones.com
We will follow up immediately
Exchanges
To receive the correct product as quickly as possible:
- Go back the incorrect order received
- Once back accepted , proceed to new order for the correct product
- You will receive a prepaid label for the initial return
Cancelled Refunds
The 2-year warranty on the products is cancelled after a full refund within the 30-day satisfaction policy. However, any replacement product receives a new 2-year warranty from the date of replacement.
Right of Withdrawal — European Union (14 days)
If your order is shipped within the European Union, you have the right to cancel or return your order within the following timeframes: 14 days , for any reason and without justification.
EU conditions
The article must be in the same condition as received (unworn, unused)
Tags still attached
Original packaging intact
Proof of purchase required
Important — Purchasing Policy
This refund policy applies only to products purchased directly from vibezones.com.
If you purchased from a third-party reseller or on an external platform, please follow their return policy respective.
Questions? We're here.
📧 Email: support@vibezones.com
🌍 Service : Canada (French/English)
Last updated: 2025-01-23
VIBEzones — Hassle-free refund.