Delivery and Shipping Policies
VIBEzones Delivery and Shipping
Origin of the Expeditions
All VIBEzones products are shipped from our warehouses in Canada and the United States , as well as international partner warehouses to ensure fast and reliable delivery.
Estimated Delivery Times
Delivery times vary depending on your country of residence:
| Region | Estimated Delivery Time |
|---|---|
| 🇨🇦 Canada | 5-10 business days |
| 🇺🇸 UNITED STATES | 7-12 business days |
| 🇪🇺 Europe | 10-18 business days |
| 🌏 Asia | 10-18 business days |
| 🌍 Rest of the world | 12-25 business days |
Note : Some remote or rural areas may take a few extra days, but we are committed to delivering to you wherever you are!
Free Shipping Canada
✅ FREE delivery on all orders in Canada
✅ No minimum purchase required
✅ Tracking included for every order
Calculating Delivery Times
Important : The delivery dates indicated are Estimates calculated from the date of shipment of your order, and do not take into account the initial processing time (usually 1-3 business days).
Total Time = Processing Time + Shipping Time
Example :
- Order placed: Monday
- Treatment: 2 days (Monday-Wednesday)
- Shipping: 5-10 days (within Canada)
- Estimated delivery: 7-12 days from the order date
Factors That May Delay Delivery
Deliveries may take longer than expected due to circumstances beyond our control, including:
❗ Incorrect or incomplete delivery address
❗ Extreme weather conditions (storms, snow, etc.)
❗ Strict customs clearance procedures (international deliveries)
❗ Peak periods (Christmas, Black Friday, etc.)
❗ Carrier delays (strikes, congestion)
❗ Rural or remote areas
We recommend that you provide a phone number at the time of payment so that the carriers can contact you in case of any problems during delivery.
Responsibility — Delivery Address
Attention : We do not refund items sent to a Incorrect address provided by the customer .
Please check carefully Your address at the time of payment:
Complete civic address and street name
Apartment number (if applicable)
Exact postal code
Valid phone number
If you make a mistake after placing your order, contact us immediately has support@vibezones.com so that we can try to correct the address before shipping.
Order Confirmation
After Payment
Once your payment has been successfully processed, you will receive a order confirmation email to the address provided during payment.
This email will contain:
✅ Order number
✅ Summary of items ordered
✅ Delivery address
✅ Total paid
Order Processing
After receiving the email confirmation, your order will be prepared and processed in our warehouse (Delivery time: 1-3 business days).
Order Tracking
Shipping Confirmation Email
As soon as your order is shipped, you will receive a shipping confirmation email containing:
📦 Your tracking number (tracking)
🚚 The carrier used (Canada Post, UPS, FedEx, etc.)
🔗 One direct link to track your package in real time
How to Track Your Order
Open the shipping confirmation email
Click on the tracking link provided
Check the status of your delivery in real time
Note : There may be a delay of 24-48 hours before the tracking number is active in the carrier's system.
Separate Shipments (Multiple Orders)
When you order Several items can be shipped at the same time . separately in order to reach you more quickly.
Why Separate Shipments?
Different warehouse locations (Canada vs. United States)
Product availability (one product in stock, the other being restocked)
Expedited delivery (We ship as soon as each item is ready)
What You Will Receive
Several tracking numbers (one for each shipment)
Separate confirmation emails for each shipment
Your items may arrive at different dates
Advantage : You receive your items as quickly as possible, without waiting for everything to be ready at the same time!
Delivery Problems
Lost or Unreceived Package
If you have not received your order after the estimated delivery time:
Check the tracking number to see the current status
Contact the carrier directly (contact details on the tracking website)
If the package is marked "delivered" but cannot be found, check with your neighbors or at your building's reception desk.
Contact us has support@vibezones.com — we will open an investigation
Damaged Package
If your package arrives damaged:
Take photos of the package and the damaged product
Contact us immediately has support@vibezones.com
We will organize a replacement or refund free of charge
Delivery Fees
Canada
✅ FREE delivery on all orders
UNITED STATES
Standard delivery: US$9.99 or free for orders over US$50
Express delivery available
International (Europe, Asia, Rest of the World)
Fees calculated at the time of payment based on weight and destination
Note : Customs duties and import taxes may apply and are the responsibility of the customer.
Taxes and Customs (International Deliveries)
For deliveries outside of Canada and the United States , customs duties and import taxes may apply according to the laws of your country.
VIBEzones is not responsible for these additional charges.
We recommend that you check with your country's customs authorities before placing an order.
Order Modifications or Cancellations
Before the Expedition
If you wish modify or cancel For your order, please contact us. immediately has support@vibezones.com .
If your order has not yet been shipped, we will do our best to process your request.
After the Expedition
Once the order has been shipped, it cannot be cancelled. You will have to wait to receive it and follow our Refund Policy (30-day money-back guarantee).
Contact — Delivery Questions
Do you have any questions about your order or delivery?
📧 Email: support@vibezones.com
🌍 Service : Canada (French/English)
Our team will be happy to help you! 😊
Last updated: 2025-01-23
VIBEzones — Fast delivery, quality service.