FAQ - Everything you need to know about bone conduction technology

FREQUENTLY ASKED QUESTIONS

MOST POPULAR

Can other people hear my music?
No! Like traditional headphones, our bone conduction headphones offer a completely private listening experience.

Can it be used to make phone calls?
Absolutely! All our Bluetooth headphones can be used to make and receive calls with ease.

Are they water-resistant?
All our headphones are water-resistant or waterproof! Check the specifications of each product to choose the model that suits your needs.

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Where can I track my order?
As soon as your package is shipped, you will receive a confirmation email with a tracking number. Please allow 24 to 48 hours for the tracking number to be activated by the carrier. You can also view it in the "My Orders" section of your account.

Can I return them if I am not satisfied?
Of course! We offer a 30-day return period if you are not completely satisfied with your purchase.

LEARN MORE ABOUT BONE CONDUCTION

How does this technology work?
Unlike traditional headphones that use speakers, our patented technology uses bone conduction. Transducers send tiny vibrations through the cheekbones to transmit sound directly to the inner ear, bypassing the eardrum. This leaves your ears free to hear the sounds around you.

Can you feel the vibrations?
You may feel a slight sensation during the first use, particularly at high volume, but most users no longer notice it by the second or third use.

Is bone conduction safe?
Bone conduction is a perfectly natural form of hearing. If you plug your ears and whisper, you are hearing primarily through bone conduction!

Can people with hearing impairments use these headphones?
It depends on the type of hearing loss. People with a damaged eardrum but a healthy cochlea are most likely to benefit.

Can these headphones help people with tinnitus?
This varies from user to user, but many have reported some relief from their tinnitus.

ORDERS, DELIVERIES AND RETURNS

What are the delivery times?
Orders are usually processed and shipped within one business day. Delivery typically takes 3 to 5 business days.

What is your pricing adjustment policy?
We offer price adjustments for products purchased on our official website within 45 days prior to the start of a promotion. Submit a price adjustment refund request with a valid order number. Approved requests will be processed within 5 to 7 business days.

TWO-YEAR WARRANTY

What does the warranty cover?
All our headphones come with a two-year manufacturer's warranty covering manufacturing defects. This warranty does not cover misuse, loss, or theft.